So you’ve done everything right. You teach, you train, you develop. You have a great plan in place. Everything is going smoothly, and then, your project doesn’t get completed.
The likely cause is that you never followed up. No, you were too busy daydreaming about that big promotion and what you were going to do with your new raise. In the meantime, complications happened and your plan fell apart.
Follow up is such a crucial part of managing a business, but many often forget about it. What you don’t realize is that there are complications and bumps in the road that are going to happen, no matter how genius your plan may be.
And that’s when your associates look for some guidance. And this is a best case scenario, because sometimes they just don’t think that you are going to follow up, so they take advantage and slack off.
Either way, you want your presence to be known. Make is known that you are going to see the project through to completion. Let your associates know that you care, and that you care if the project gets completed at all.
The same holds true for another type of follow up: with your customers. If you are in sales, give them that courtesy call to thank them for their business. If you have a complaint, follow up and make sure that each customer is satisfied.
It’s too easy in the world today to get caught up in the action around you. Don’t forget to take that crucial extra step.
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