Tuesday, May 12, 2009

Doing it right the first time

Is there anything more annoying than having to do work over and over?  The pains of inefficiency and monotony are enough to make you crazy, and your employees don’t feel any different.

But how do you avoid having to do the same work over and over again?  The answer lies in between good training and concise direction. 

Training is something we talk about a lot, and it can certainly be key.  But part of the training process is allowing your associates to learn by making mistakes.  Oftentimes people have to experience a failure to learn.

Patience is important when allowing your folks to have creative freedom.  You want to foster all the great ideas and talent that they have, but there are going to be bumps along the road to total success.

The next piece is using great communication and clear and concise direction.  Before the project is started, ask your employees questions to gauge their knowledge.  There is no better way to learn than to ask questions.

Once you are confident that he/she understands what the desired end result will be, let them decide how they want to do it.  Not every method or path to completing a project will be the same.  Maybe they will have a better idea than you do.  Not to mention everyone loves a challenge.

Overall make sure that everyone involved is on the same page.  It’s certainly worth the effort to meet and discuss what you want to accomplish before the project is started, to avoid doing dreaded double work later.

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