Friday, February 20, 2009
Negativity in the workplace
There is perhaps nothing more destructive to a working environment than negativity. It is a phenomenon that can start with one or a few people and quickly spread like a bad rash. How does negativity start, and what can you as a leader do to prevent it?
One of the most common ways that negativity starts in a workplace is through bad working conditions, or a management team that doesn’t listen to their associates.
Bad working conditions can include a dirty work area, bad coffee in the break area, or even a dirty or broken microwave that maybe you haven’t bothered to replace. It could also mean not having the supplies or resources necessary to do the job. These are the physical examples of what can spawn negativity.
Another cause can result from your action or inaction on problems that your workers encounter. Typically a leader has to deal with numerous problems that are brought to their attention every day, and oftentimes they can be overwhelming. These can vary from problematic customers to issues that employees are having with other employees.
These are a little more troubling than simple physical problems. These sometimes require you to dig deep and spend a vast amount of time doing research or investigations. All companies have their own policies and methods of dealing with these types of issues, typically they are very time consuming.
It is imperative that you take the time to give due diligence to these problems. These are the type that can come back to haunt you, especially if it is something that can turn into a legal matter if it is not properly handled. And nowadays, that can be most anything.
A good way to prevent these types of things from happening is to spend a quality amount of time each day walking through your workplace. Don’t confine yourself to your office for too long at a time. Breaking up the monotony of paperwork is good for your mind and body as well.
Make your rounds and observe what people are doing and talking about. Pay attention to their physical reactions and the tone of their voice. You don’t have to be a psychic to tell when someone has an underlying problem.
If you can bring these problems to light and solve them before they become a large issue, you are saving yourself a lot of time and potential headache. Not to mention catching up with everyone and showing them that you care.
Labels:
business,
business management,
leader,
leadership,
negativity,
retail,
retail management
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